TVs & players

[Jj927]

I have tried factory resetting and turned on all the settings for Airplay and screen mirroring but still cannot connect my iphone and macbook to my tv.

model: 8216X-RokuTV

serial number: YK00XV946439 (R4N06X946439)

Os Version: 14.5.4

Build: 5944-90

Are you able to utilize the screen mirroring feature before or not at all? NO

What specific troubleshooting steps have you tried to take to resolve this? Factory reset, network connection reset on both roku tv and mobile device, turning on Airplay, turning on all other device connection options, turning on fast tv start, restarting roku tv

Model and OS version of the Apple/iPhone device you are trying to screen mirror from.

iPhone 14, iOS version: 18.1.1

Macbook Air M1 2020, macOS: 15.1

[RokuJohnB]

Hi @Jj927,

Welcome!

Thank you for sharing your concern. We appreciate the information and would like to gather more from you. Could you share the Tracker ID with us by pressing the home and back buttons five times?

Looking forward to hearing from you soon.

Thanks,
Roku Community Team

[Jj927]

Hi John,

The ID is 39-181-123

[RokuJohnB]

Thanks for keeping us posted, @Jj927!

We've passed it along to our team, and they'll examine the issue closely. Thank you for your help!

Roku Community Team

[Jj927]

Hi there,

It's been about two weeks and I haven't heard back. Are you able to provide me with any updates regarding my issue?

Thanks!