Forum Discussion

Jj927's avatar
Jj927
Channel Surfer
6 months ago

Unable to Screen Mirror and Airplay on Roku TV

I have tried factory resetting and turned on all the settings for Airplay and screen mirroring but still cannot connect my iphone and macbook to my tv.   model: 8216X-RokuTV serial number: YK00...
airplay & screen mirror
TV & Player settings
Jj927's avatar
Jj927
Channel Surfer
6 months ago

Hi John,

 

The ID is 39-181-123

 

 

RokuJohnB's avatar
RokuJohnB
Community Moderator
6 months ago

Thanks for keeping us posted, Jj927!

We've passed it along to our team, and they'll examine the issue closely. Thank you for your help!

Roku Community Team

  • Jj927's avatar
    Jj927
    Channel Surfer
    2 months ago

    Hello? I still haven't heard back and it has been 4 months!

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      2 months ago

      Thanks for getting back to us! Jj927​ 

      Could you please confirm if you're still experiencing the same issue? Did it work initially and then stop working again?

      Looking forward to your response!
      Roku Community Team

      • Jj927's avatar
        Jj927
        Channel Surfer
        2 months ago

        Yes, I am still having this issue. It never worked from the beginning.

  • Jj927's avatar
    Jj927
    Channel Surfer
    5 months ago

    Hi there,

    It's been about two weeks and I haven't heard back. Are you able to provide me with any updates regarding my issue?

    Thanks!