Forum Discussion

Jj927's avatar
Jj927
Channel Surfer
6 months ago

Unable to Screen Mirror and Airplay on Roku TV

I have tried factory resetting and turned on all the settings for Airplay and screen mirroring but still cannot connect my iphone and macbook to my tv.   model: 8216X-RokuTV serial number: YK00...
airplay & screen mirror
TV & Player settings
RokuJohnB's avatar
RokuJohnB
Community Moderator
6 months ago

Hi Jj927,

Welcome!

Thank you for sharing your concern. We appreciate the information and would like to gather more from you. Could you share the Tracker ID with us by pressing the home and back buttons five times?

Looking forward to hearing from you soon.

Thanks,
Roku Community Team

  • Jj927's avatar
    Jj927
    Channel Surfer
    6 months ago

    Hi John,

     

    The ID is 39-181-123

     

     

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      6 months ago

      Thanks for keeping us posted, Jj927!

      We've passed it along to our team, and they'll examine the issue closely. Thank you for your help!

      Roku Community Team

      • Jj927's avatar
        Jj927
        Channel Surfer
        2 months ago

        Hello? I still haven't heard back and it has been 4 months!