Solving playback issues

[HDMIGuy]

@ccamp69 Do you have a subscription to TSN or is it possible you are watching a free trial?

[Woodson]

I’m having the same issue.  I have a subscription with TSN. 

[RokuTakashi]

Hi, @Woodson @ccamp69 

Thanks for posting here in the Roku Community.

We appreciate you for letting us know about the issue you have faced with the TSN app, and we'd like to collect further details so we can help. Can you please provide the information below:

• What Roku device are you having issues with?
• What specific issue are you having with the TSN app?
• When did you first encounter the issue? How long have you been experiencing the issue?
• What troubleshooting steps have you taken so far in an attempt to resolve the issue?

The details we receive will be significant to reviewing this case. Any information that can be provided aside from the requested information will help us understand the issue better.

We hope for your response in this matter.

Best wishes,
Kash

[Majriver]

We will be watching a game and all of a sudden the tsn app shuts off and then goes back to the home screen. We have to go back into the app, find the game and put it on again. It does it constantly.  It's on all our devices...we have the express and sticks... four devices that all do thr same thing. It's so frustrating...started about 2 months ago

[Pkobe]

This is also happening to me 

TCL series 5 , after 15 or so TSN app crashes and back to Home Screen. 

Tv and all apps are up to date this is most certainly a bug 

[RokuTakashi · Accepted solution]

Hi, Community users.

Thanks for letting us know about the issue you have experienced with the TSN app.

For this matter, we'd like to recommend performing the troubleshooting steps below to resolve the issue. Kindly follow the instructions (in-order) to get the best results.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves. 

We hope you find this information useful, and feel free to let us know if you have further concerns or inquiries.

Best wishes,
Kash

[ccamp69]

tsn does not give me the option to remove it it is still shuting off every 15 mins so i will simply cancel it

[29Barker]

No delete channel after using *

[RokuArjiemar · Accepted solution]

Hello! @29Barker,

Thank you for posting in the Roku Community!

We appreciate you contacting us about your issue with TSN and how to remove it. We're pleased to assist. 

Apps can be removed from your Roku® streaming player or Roku TV™ from the Home screen or the Roku mobile app using the following directions. Apps cannot be removed from Roku.com.

Turn off auto-renew to cancel your subscription before removing the app from your Roku device. If you don't see the Remove App option, you might still have an active subscription or be in your current billing cycle. 

For more detailed information on how to remove apps, please check it here: How to remove apps from your Roku streaming device

If you have questions about your Roku account or subscriptions, view the following resources for help:

• How to turn off auto-renew and cancel a subscription
• How to manage your Roku subscriptions 
• How to view your Roku purchase history and charges

Thanks,
Arjiemar