Solving playback issues

[atc98092]

@Vivwolsk @Brandiecoo73 It's not the Roku. No Roku player since the Express+ (last offered in 2017-18) has any settings to adjust the zoom/aspect ratio of the displayed image, and even that Roku simply allowed selecting a 16:9 or 4:3 display, not any zoom controls. When you say you've done a factory reset with no change, that's simply more proof the Roku has nothing to do with it. Connect your Roku to a different TV and I'm certain you'll see a normal image.

Only the TV itself has the ability to zoom in the displayed image. Look on your TV remote for a button labeled Aspect Ratio, Image, Zoom, or some other wording.

[Lisymo]

Mine is the same way and when factory reset doesn't work what will? Absolutely nothing. I will NEVER buy a Roku TV again. I spent all that money for nothing because the TV is unwatchable 

[RokuTakashi]

Hi, @Lisymo

Greetings and welcome to the Roku Community.

We'd like to gather more information regarding this issue that you've experienced so we can identify the actions to proceed and help. Could you please send us an image of your screen referring to the issue? Also, may we know what specific brand is your Roku TV?

The more details, the better we can assist. All the best,
Kash 

[atc98092]

@Lisymo this discussion is about Roku players, not the TVs. If you have a zoomed in screen, there's a setting you need to change. I don't have a Roku TV in front of me right now, so I can't walk you through the display settings. But that's all it is.