Solving playback issues

[TQ229]

I just installed the Roku in on my TV.  The install went fine until I tried to use it.  The beginning screen came up and it does not seem to matter which I select - Live TV, Roku, or Pluto TV, as soon as I make the selection the screen with the HCDP Error 020 comes up, blocks the screen, although the sound continues.  I have done the reset a couple of times and even changed the HDMI cable  Does the same thing every time.  I have tried other suggestions, but it is to no avail.  I have an LG TV.  Not too happy with ROKU at the moment.  I wanted to switch all the TV's in my house away from the cable, since I know that is going away.  I would appreciate any suggestions.

[RokuJohnB]

Greetings from the Roku Community, @TQ229!

We value the troubleshooting steps you've taken so far and thank you for informing us about this issue you were having with the Roku device. Please check out this support article here on what to do if you see an “HDCP Error Detected” message or a purple screen.

Hope you'll find this info. Please keep us posted if there's anything else that we can do to assist you.

Best regards,
John

[TQ229]

I have already been on this page, and I think I tried all the things there that applied.

[RokuTakashi]

Thanks for keeping us posted, @TQ229 

We acknowledge the issue you have encountered with the HDCP Error 020. For this matter, we request you to perform the steps below precisely to get the best result in resolving the issue.

What do you do if you see "HDCP Error Detected" on your Roku player?
If you see the "HDCP Error Detected" message or purple screen when you are explicitly trying to stream 4K UHD or HDR content on your Roku player, you should review the instructions and requirements for:

Setting up your player for 4K UHD
Setting up your player for HDR
If you see either error screen when attempting to watch content on your Roku player, follow the following steps to help resolve the issue.

1. Unplug each end of the HDMI cable on your Roku player and TV.
2. Power off your TV and unplug its power cord.
3. Remove the power cord from your Roku player.
4. Reconnect both HDMI cable's ends, ensuring each connector is attached firmly and securely.
5. Reconnect the power cord to your TV and your Roku player, and wait for both devices to power on
6. Try viewing the content again.

If the issue continues after attempting the instructions above, try the additional suggestions below.

1. Try a different HDMI input on your TV.
2. If possible, try using a different HDMI cable (less than 6 feet long) to ensure the cable you currently use is free of defects.
3. Your Roku player will be switched directly to your TV using an HDMI switch.
   Note: Not all HDMI switches support HDCP. Check your device, review online documentation, or contact the manufacturer.
4. Try another TV that supports HDCP, if possible.
5. If you use a computer monitor, try a TV that supports HDCP, if possible.
6. Try using different display settings on your Roku player. These settings are under Settings > Display type.
7. If you see the "HDCP Error Detected" message or purple screen for the first time after setting up your Roku player, ensure your TV  supports HDCP. 

For additional troubleshooting steps, check out this article: How to Fix HDCP Error.

Please keep us posted on what you find out. We will be more than willing to continue assisting you, and we look forward to hearing from you.

Best wishes,
Kash