Solving playback issues

[uncps]

won't let me add video

[uncps]

I added the pictures I made the other day, I cannot add the video. I also haven't done the 5 button thing yet will try in a few. I did move my ultra to another visio tv and the same thing happened. My roku stick works fine on both tv's. I will try to figure out how to add the video.

[uncps]

pressing the buttons 5 times(back, home) just takes me to the home page.

Still don't see how to add a video.

how bout you mod?

[uncps]

Here is a picture I think I had wrong on my other picture post.

[Chungus]

This also solved my issue.

[JamesAZ81]

Your problem will be back. This is just a bandaid.

[Nelsjohnsrud]

I’ve been fighting this battle for over a year, and I finally found something that works.  After trying the various setting suggestions, uninstalling, power cycling, then reinstalling the YT app, and various other things, did my own workaround.  Since my bedroom TV with a Roku stick is unaffected by this particular virus, I installed a Roku stick on my living room Roku TV (TCL 6 series).  Now I have a Roku TV with an additional Roku stick installed on one input.  I watch the majority of my programming on the embedded Roku system, but switch inputs to the Roku stick when I watch YouTube.  Works great, but I now have an extra remote to juggle.

[JamesAZ81]

I have the same TV with the same problem. I thought about doing this also. It's a real shame that we have to be so inconvenienced with such measures in order to work around an issue that Roku cannot/ will not fix. 

[RokuEmmanuel-D]

Hi Community Users!

We are aware of the issue you're experiencing with YouTube, which is currently being looked into by the appropriate Roku team.

To help us in the investigation, we would require everyone to provide their Roku device details so we can gather more information on this matter. Here are the requested details,

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

Thank you for your understanding and cooperation and understanding as we work to resolve the issue. 

Please keep us posted and we'll let you know any updates and progress soon. 

All the best,
Emman

[BeepBeep2011]

Thank you for your post. I think this has resolved our issue