Solving playback issues

[aboss521]

Thanks, Jharra. I tried all of those and nothing worked, unfortunately. I did find a page on the Xfinity site indicating that only Roku model numbers ending in the letter X are compatible with Xfinity Stream. All of the ones I’ve tested end in RW. Are the 3800RW, 3900RW, and 3910RW supposedly still compatible with the Xfinity Stream app?

[aboss521]

Thank you. I’ve tried those steps multiple times, but unfortunately I’m still experiencing the same issue with all of the devices. 

[aboss521]

Hi Jharra - It looks like my previous reply may have been deleted, but unfortunately the recommended steps did not resolve the problem. I am glad to report, however, that the Xfinity Stream app did start working on the Roku devices again but not until a few days after the last attempts to reset the devices and network, etc. 

[supschoo]

that doesn't work

[supschoo]

I went through all the steps exactly like you showed - still says it's not available

[Stieben]

Hi...  My Xfinity app won't work on my Roku TCL TV or my Roku 4k box and error code is TVAPP-00195.  I've tried everything including calling Xfinitytech support resetting all network options clearing cache erasing channel and redownloading channel restarting modem restarting TV and all app updates have been installed and are up to date but still isnt working.  Please help!!!!

Carol

[RokuTakashi · Accepted solution]

Hi, @Stieben 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about the issue you have encountered with the Xfinity Stream app on your Roku device, and we understand your concern. In this regard, we would recommend working with Xfinity Support and letting them know about the persistent issue you've encountered with their app since the error code is specific to their app. 

Channels and apps on Roku are developed, designed, and maintained by the channel providers. They can provide a workaround to resolve an issue or develop an update to fix their app.

Many channels on Roku are developed and maintained by the channel providers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

For more information, you can reach them here: Xfinity Support

Best wishes,
Kash

[Katie7824]

I am a new Xfinity account holder and have an LG tv. I bought the Roku express4k-model number compatible with Xfinity stream-but when I try to log into the app I get the error message TVAPP-00195, this package is not yet available on this device. We’re you ever able to get it to work on your tv

[Katie7824]

I have the same problem, how frustrating, let me know if you have found a resolution for yourself