Solving playback issues

[aboss521]

Thanks, Jharra. I tried all of those and nothing worked, unfortunately. I did find a page on the Xfinity site indicating that only Roku model numbers ending in the letter X are compatible with Xfinity Stream. All of the ones I’ve tested end in RW. Are the 3800RW, 3900RW, and 3910RW supposedly still compatible with the Xfinity Stream app?

[aboss521]

Thank you. I’ve tried those steps multiple times, but unfortunately I’m still experiencing the same issue with all of the devices. 

[aboss521]

Hi Jharra - It looks like my previous reply may have been deleted, but unfortunately the recommended steps did not resolve the problem. I am glad to report, however, that the Xfinity Stream app did start working on the Roku devices again but not until a few days after the last attempts to reset the devices and network, etc. 

[supschoo]

that doesn't work

[supschoo]

I went through all the steps exactly like you showed - still says it's not available