Solving playback issues

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Alipco
Reel Rookie

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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Already have tried all those things roku express is the only device I'm having trouble with no problems on android tablets phones or apple devices 

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Alipco
Reel Rookie

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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Any other advice instead of one that looks like a general bot response the trouble shooting that you are saying works is in the manual and the 1st response that comes up on Google not really much help

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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Hi community users,

Greetings here in the Roku Community!

We thank you for reporting the YouTube issue on your Roku device. We understand that you have been experiencing ongoing problems with your YouTube channel and have tried the troubleshooting steps mentioned previously without success. In this case, we suggest contacting their YouTube customer support for further assistance and clarification. Please be advised that streaming channel providers manage the content on the Roku platform independently.

Thank you for your understanding and continued participation in our community.

Best regards,
Jharra

Jharra Q.
Roku Community Moderator
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Riftreaper
Reel Rookie

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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Same issue with my TV. Same issue for over a year and no permanent fix. Ridiculous. This my last Roku product.

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RokuTakashi
Community Moderator
Community Moderator

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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Hi, @Riftreaper 

Welcome to the Roku Community.

We appreciate you for letting us know about your concern with the YouTube app on your Roku TV, and we understand the issue you are having. Kindly be advised that what you have experienced is an channel/app functionally issue that the channel provider can addressed once raised to their attention. 

For more information, you can contact YouTube | Customer Support

We hope for your understanding in this matter.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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