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Dargis49
Streaming Star

Wonderful new YouTube update that blacks out screen when you look at comments

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Wonderful new YouTube update that blacks out screen when looking at comments, forces you to reset video to get the actual video.

What in God's name are these people doing over Google?

This app has been a dumpster fire for the past 3/4 months.

First it was video starting with a black screen. Now it's black screen when you look at comments.

This is getting ridiculous.

Please help!

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3 Solutions

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RokuEuniceL
Retired Moderator

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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Hi @TheTruth,

Greetings from the Roku Community!

We understand that you're having problems streaming with the YouTube app. We're happy to help. In some cases, removing the channel and then reinstalling it may help. Please follow the steps below:

  1. Remove the channel. Highlight the channel tile on your home screen and press (*) to open the Options menu. Select the Remove channel and confirm.
  2. Restart your Roku device. Go to Settings > System > Power (skip, if not applicable) > System Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If, after attempting the suggestions above, you are still unable to stream it on a single channel, while content from other channels plays fine, we recommend that you contact the customer support team of the channel provider to report the issue and get help. The channel developers themselves maintain channels on Roku. An issue within that specific channel likely needs to be addressed with an update from them.

Kind regards,
Eunice

Eunice L.
Roku Community Moderator

View solution in original post

RokuTakashi
Community Moderator
Community Moderator

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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Hi, @Riftreaper 

Welcome to the Roku Community.

We appreciate you for letting us know about your concern with the YouTube app on your Roku TV, and we understand the issue you are having. Kindly be advised that what you have experienced is an channel/app functionally issue that the channel provider can addressed once raised to their attention. 

For more information, you can contact YouTube | Customer Support

We hope for your understanding in this matter.

Best wishes,
Kash

Takashi O.
Roku Community Moderator

View solution in original post

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RokuTakashi
Community Moderator
Community Moderator

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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Hi, @RBM86 

Thanks for posting here in the Roku Community.

We understand your concern with the YouTube TV app on your Roku device. 

For issues like this, it's better to be raised with YouTube's support directly since features such as opening comments, scores & stats are part of the app's functionality. This is more likely a bug within the app itself that the channel provider can address with a workaround or an update to their app. 

You can contact them at YouTube Help - Google Help

We hope for your understanding in this regard.

Best wishes,
Kash

Takashi O.
Roku Community Moderator

View solution in original post

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16 REPLIES 16
RokuJohnB
Community Moderator
Community Moderator

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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Hi @Dargis49,

Thank you for posting here in the Roku Community!

We are grateful that you brought this to our attention directly, and this is not what we aim for. Our appropriate Roku team is still looking into the problem you're encountering with the YouTube channel right now. If this is the only channel you're experiencing problems with, we advise you to get in touch with the channel partner to find out what recommendations they offer for this kind of issue.

Your extended patience and understanding are much appreciated.

Kind regards,                                                                                                                                          John

John
Roku Community Moderator
Jamez
Newbie

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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Same issue on Roku 65" 4k TV

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RBM86
Reel Rookie

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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Been having same issue. It was also happening sometimes after ads played and when the video resumed it was just black screen with audio

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RokuJohnB
Community Moderator
Community Moderator

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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Hi @Jamez @RBM86,

From the Roku Community, welcome and thanks for keeping us posted!

We will be delighted to assist you even more with this issue that you're having with the YouTube channel. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

Let us know how it works, and we will continue to assist you further.

Best regards,
John

John
Roku Community Moderator
TheTruth
Channel Surfer

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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Same issue. No updates of YouTube as of now. Restarting tv works 50% of the time. What a cluster. 

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RokuEuniceL
Retired Moderator

Re: Wonderful new YouTube update that blacks out screen when you look at comments

Jump to solution

Hi @TheTruth,

Greetings from the Roku Community!

We understand that you're having problems streaming with the YouTube app. We're happy to help. In some cases, removing the channel and then reinstalling it may help. Please follow the steps below:

  1. Remove the channel. Highlight the channel tile on your home screen and press (*) to open the Options menu. Select the Remove channel and confirm.
  2. Restart your Roku device. Go to Settings > System > Power (skip, if not applicable) > System Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If, after attempting the suggestions above, you are still unable to stream it on a single channel, while content from other channels plays fine, we recommend that you contact the customer support team of the channel provider to report the issue and get help. The channel developers themselves maintain channels on Roku. An issue within that specific channel likely needs to be addressed with an update from them.

Kind regards,
Eunice

Eunice L.
Roku Community Moderator
hawaiianAF
Newbie

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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Deleting and reinstalling does nothing. Got better support on Reddit. You have to clear your cache by going to the Home Screen and on the remote press home 5 times, up once, the rewind 2x and fast forward 2x. Doesn’t permanently fix the glitch as you will have to clear your cache again once the black screen returns.

a12josephr
Channel Surfer

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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i agree

Alipco
Reel Rookie

Re: Wonderful new YouTube update that blacks out screen when you look at comments

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Having this problem now for youtube and youtube tv tried 2 different rokus 

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