Solving playback issues

[Dargis49]

Wonderful new YouTube update that blacks out screen when looking at comments, forces you to reset video to get the actual video.

What in God's name are these people doing over Google?

This app has been a dumpster fire for the past 3/4 months.

First it was video starting with a black screen. Now it's black screen when you look at comments.

This is getting ridiculous.

Please help!

[RokuJohnB]

Hi @Dargis49,

Thank you for posting here in the Roku Community!

We are grateful that you brought this to our attention directly, and this is not what we aim for. Our appropriate Roku team is still looking into the problem you're encountering with the YouTube channel right now. If this is the only channel you're experiencing problems with, we advise you to get in touch with the channel partner to find out what recommendations they offer for this kind of issue.

Your extended patience and understanding are much appreciated.

Kind regards,                                                                                                                                          John

[Jamez]

Same issue on Roku 65" 4k TV

[RBM86]

Been having same issue. It was also happening sometimes after ads played and when the video resumed it was just black screen with audio

[RokuJohnB]

Hi @Jamez @RBM86,

From the Roku Community, welcome and thanks for keeping us posted!

We will be delighted to assist you even more with this issue that you're having with the YouTube channel. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

Let us know how it works, and we will continue to assist you further.

Best regards,
John

[TheTruth]

Same issue. No updates of YouTube as of now. Restarting tv works 50% of the time. What a cluster. 

[RokuEuniceL · Accepted solution]

Hi @TheTruth,

Greetings from the Roku Community!

We understand that you're having problems streaming with the YouTube app. We're happy to help. In some cases, removing the channel and then reinstalling it may help. Please follow the steps below:

1. Remove the channel. Highlight the channel tile on your home screen and press (*) to open the Options menu. Select the Remove channel and confirm.
2. Restart your Roku device. Go to Settings > System > Power (skip, if not applicable) > System Restart.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If, after attempting the suggestions above, you are still unable to stream it on a single channel, while content from other channels plays fine, we recommend that you contact the customer support team of the channel provider to report the issue and get help. The channel developers themselves maintain channels on Roku. An issue within that specific channel likely needs to be addressed with an update from them.

Kind regards,
Eunice