Hi, @LoadingScreen
Greetings, and welcome to the Roku Community.
Thanks for letting us know about the issue you have encountered with the Viki app on your Roku device, and we also appreciate your efforts in the attempt to resolve the issue. We would like to ensure that the troubleshooting steps taken will be effective. Kindly follow the instructions below, step by step to get the best results.
- Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
- Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
- Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
- You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
Once this has been performed, kindly access the app once again and see if you notice any improvements. If the issue persists, please let us know so our can team assist you further.
Best wishes,
Kash
Takashi O.
Roku Community Moderator
