How did you fix it because mine is doing the same thing. Restarting and uninstalling didn't work.
Hi, @LoadingScreen
Greetings, and welcome to the Roku Community.
Thanks for letting us know about the issue you have encountered with the Viki app on your Roku device, and we also appreciate your efforts in the attempt to resolve the issue. We would like to ensure that the troubleshooting steps taken will be effective. Kindly follow the instructions below, step by step to get the best results.
Once this has been performed, kindly access the app once again and see if you notice any improvements. If the issue persists, please let us know so our can team assist you further.
Best wishes,
Kash
Hi, @LoadingScreen
Greetings, and welcome to the Roku Community.
Thanks for letting us know about the issue you have encountered with the Viki app on your Roku device, and we also appreciate your efforts in the attempt to resolve the issue. We would like to ensure that the troubleshooting steps taken will be effective. Kindly follow the instructions below, step by step to get the best results.
Once this has been performed, kindly access the app once again and see if you notice any improvements. If the issue persists, please let us know so our can team assist you further.
Best wishes,
Kash
Tried the instructions on fixing the problem. (Removing app, restarting tv, etc) app still does not work and stuck on loading screen.
Hi @losmuerto,
Welcome to the Roku Community!
Thank you for letting us know about the issue with your Viki Shows, which is stuck on the loading screen. We also appreciate the troubleshooting steps that you have tried to fix the issue.
We would like to coordinate this with our Roku-appropriate team. Please provide us with the following:
We look forward to your response.
Cheers,
Riamie