Solving playback issues

[Pussim13]

Just purchased a Roku Ultra box...Vmedia app doesn't work..It loads and then defaults back to Roku default screen...This sounds like the same thing people were complaining about with PBS 2 weeks ago...

Please help...this is my main tv provider.

Thank you.

[RokuEmmanuel-D · Accepted solution]

Welcome, and thanks for posting here in the Roku Community, @Pussim13!

We understand that you're experiencing an issue with Vmedia on your Roku, and we'd like to assist you resolve this. 

Could you please let us know what troubleshooting steps you have tried so far? If you haven't tried any, let's start with the basics! Here's how.

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Please let us know if you need more help so we can assist you further.

All the best,
Emman

[E22]

The same thing is happening to me too & I’ve tried those steps twice & it’s still not working I think there’s either no data or there’s a glitch. 

[RokuRiamie-D]

Hi @E22,

Thanks for posting in the Roku Community!

We understand that you are having trouble with VMedia TV on your Roku Ultra. We would like to take a closer look into this issue.

Could you please let us know your current location? The VMedia TV channel is not available in the United States. Additionally, when you try to open the channel, are you getting any errors?

We look forward to your update.

Cheers,
The Roku Community Team

[E22]

My current location is Coquitlam, I think every-time I try to watch something there’s always a playback server issue, is it because I need to build up the channel or something ? Because I know that’s one of the requirements & I’ve tried that also 

[JWS9518]

@E22 

You should probably delete your street address as this is a public forum that everyone can see.

[E22]

okay 

[JWS9518]

Hit the 3 dots on your post (right side) and edit reply.

[RokuRiamie-D]

Hi @E22,

Thanks for your response!

We appreciate you for providing more details about your issue.

You mentioned that there is always a playback server. Could you please explain its exact behavior? Are you receiving any error codes or messages? If possible, could you send us a photo of the TV screen displaying the error? That would be very helpful as well.

Thank you for your cooperation.

Cheers,
The Roku Community Team

[E22]