Solving playback issues

[Pussim13]

Just purchased a Roku Ultra box...Vmedia app doesn't work..It loads and then defaults back to Roku default screen...This sounds like the same thing people were complaining about with PBS 2 weeks ago...

Please help...this is my main tv provider.

Thank you.

[RokuEmmanuel-D · Accepted solution]

Welcome, and thanks for posting here in the Roku Community, @Pussim13!

We understand that you're experiencing an issue with Vmedia on your Roku, and we'd like to assist you resolve this. 

Could you please let us know what troubleshooting steps you have tried so far? If you haven't tried any, let's start with the basics! Here's how.

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Please let us know if you need more help so we can assist you further.

All the best,
Emman