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Dev73
Newbie

Fox news app says there’s no connection when there is

Fox News is the only app that says there’s no connection. All the other apps are working, so it’s obvious that there’s something up with Fox. Has anyone else had this happen and what did you do about it. Thank you

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2 REPLIES 2
makaiguy
Community Streaming Expert

Re: Fox news app says there’s no connection when there is

@Dev73-

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel may fix the problem, so that is the first thing I would try.   This is not a cure-all but at least it will assure you have an intact copy of the channel app's current version. 

Remove/reinstall procedure:

  1. Highlight channel on home screen.

  2. Press * key on the Roku remote and choose Remove channel option.

    [Note: If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. You can click this and follow the prompts to cancel your subscription and prevent any more payments, but your subscription and channel access will continue until your subscription period runs out. Due to a programming decision by Roku, you will not be able to remove the channel app via the Roku interface until the subscription period runs out.

    Instead, try removing the channel via the official Roku remote app on an Android/iOS phone/tablet.

    At the bottom of the app's Home screen, click "Devices" and connect to one of them if not connected already. On the Devices page, click on "Apps on Roku" and find the channel you want to remove. Click AND HOLD on the channel to be presented with options to Launch the channel on your Roku, or to Remove the channel. (A quick click will instead bring up the remote control functions.) Now Restart the Roku to remove all traces of this channel from the Roku's memory cache.

    This will remove the channel from your Roku account and allow you to reinstall it in the hope of fixing your current problem, but it will NOT cancel the paid subscription to that channel if there is one.
    ]

    This will remove the channel from your Roku account, and thus from ALL Rokus linked to that same Roku account.

  3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
    Restart the Roku to clear its memory. Depending on your Roku model you'll find the System restart option under Settings > System > Power or if you have no Power option, under Settings > System. Repeat on any additional Rokus linked to this Roku account.

    [Note: For Roku TVs (i.e. ones with Roku capability built in) with "Fast TV start" enabled, turning the TV off/on just puts it in/out of a standby state and does not give you a full restart. Use the menu options listed above.]

  4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.

Notes:

  • The channel will be added to the END of each Roku's channel grid.
  • The Roku on which you performed the reinstall should get the installation immediately. Other Rokus linked to this Roku account may not get the channel until their next automatic update check. You can force an immediate update on any unit via Settings > System > System update.
  • If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Benmcclen
Channel Surfer

Re: Fox news app says there’s no connection when there is

I have this issue on Roku and also on Android TV (Onn streamer), so it's the app and not Roku. When the internet cuts out, the Fox News app doesn't always reconnect when the internet is back on, instead incorrectly stating that the device is not online.  A system restart is necessary. Use Roku's settings menu to navigate to the restart option. 

Settings>System> Power>System Restart>Restart

You can also simply unplug the Roku or Roku tv, wait 10 seconds, and plug it back in.

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