Solving playback issues

[thrsmarcus]

i have prime and now it tells me i have no space. i have to delate some apps, so i did. all i have left for apps are the ones i pay for. and still can't get my prime on

[RokuRiamie-D]

Hi @thrsmarcus,

Thanks for letting us know there's an issue with the Prime Video app. We're on it!

Just to confirm, when you open the Prime Video app, do you see an error about not having enough space? If so, could you send us a photo of the error on your TV screen?

We look into it.

Roku Community Team.

[makaiguy]

@thrsmarcus-

Those inadequate memory warnings are often a symptom of the Roku memory cache getting corrupted.  Deleting channel app after channel app does not make the warnings go away.  Clearing the memory cache should cure the problem.   

The easiest way to do this is to RESTART your Roku.  (For Roku TV users reading this: if you have "Fast TV start" enabled, turning the TV off and back on just puts it into and out of a standby state and does NOT give you a complete restart, so use the methods below.) 

 Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".   

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.