Solving playback issues

[Richmortl]

I have a roku 4g stick and added the NBC app to my stick, linked it to my spectrum account and when trying to watch LIVE TV, it is stating that PROGRAM INFORMATION UNAVAILABLE. I just used it in Florida last week and it worked perfect. I am now back in Michigan, 60 miles from my main home at our cabin and I keep getting this error. I have unplugged my router and still nothing.

[RokuJohnB · Accepted solution]

Hey @Richmortl,

Greetings from the Roku Community!

We understand that you're having a problem with the NBC channel. We're happy to help. Please follow these steps:

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add the channel.

Please keep us informed on how it goes.

Best,
The Roku Community Team