Solving playback issues

[devnullpointer]

@Firegal401 update the channel, its working now.

[Helen21]

Thank you so much it worked.  Thank goodness b/c a greek mom with no soaps is scary LOL....

[Firegal401]

Still not working for me but I do receive an alert message.

[RokuCarly · Accepted solution]

Hi Community users!

Greetings from the Roku Community.

We understand that some of you have been encountering playback issues with the Total Greek channel on your Roku device. We're here to help troubleshoot and resolve these issues.

To troubleshoot the Total Greek channel, please follow these steps:

1. Remove the channel: Navigate to your Home screen, move to the right, highlight the app, press Star*, then select "Remove channel".
2. Perform a system reboot: Navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart.
3. Re-install the channel: Navigate to your Home, scroll and select Store, look for the app, then press "Add channel".

After completing these steps, please also try manually checking for software updates on your Roku player by navigating to your Home screen, scrolling up or down to select Settings > System > Software update > Check Now.

If the playback issue persists despite these troubleshooting efforts, we recommend contacting the channel provider directly for further assistance and clarification. They are best equipped to help you address the issue and ensure that you can enjoy their content to the fullest.

You can reach the Total Greek Support team here: Total Greek Support

Note: We'll mark this post as solved for visibility and as a reference for other users.

Please note that we are actively monitoring this thread. Thank you again for your continued patience. If you have any further questions or concerns, feel free to reach out.

Best regards,
Carly

[Angjeniko]

Me too same Problem mom and dad are freaking out 

[devnullpointer]

@Angjeniko You need to update the channel to 1.13. It was released yesterday. 

[Tony340 · Accepted solution]

It should be working now. The update is correcting issue. Highlight total greek, press star on remote, then select upgrade. I did mom's yesterday and finally, finally it's back working. Lol 🙂

[Kyri_88]

Hi, it seems that the issue is back for me. I updated the app to 1.13 version it worked for a few days but for the last 4 days is not working.  Can you please advise? @RokuCarly

[RokuJohnB]

Hi @Kyri_88,

Greetings from the Roku Community, and thanks for keeping us posted!

We suggest contacting the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

If there's anything else that we can do to assist you, please keep us posted.

Kind regards,
John

[devnullpointer]

It's been rock solid for me since the 1.13 update. Is your subscription up to date?