Solving playback issues

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devnullpointer
Streaming Star

Re: App loading issue- Total Greek Media

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@Firegal401 update the channel, its working now.

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Helen21
Reel Rookie

Re: Total Greek TV is not working for me

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Thank you so much it worked.  Thank goodness b/c a greek mom with no soaps is scary LOL....

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Firegal401
Reel Rookie

Total Greek media not loading

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Still not working for me but I do receive an alert message.

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RokuCarly
Community Moderator
Community Moderator

Re: Total Greek media not loading

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Hi Community users!

Greetings from the Roku Community.
 
We understand that some of you have been encountering playback issues with the Total Greek channel on your Roku device. We're here to help troubleshoot and resolve these issues.

To troubleshoot the Total Greek channel, please follow these steps:
  1. Remove the channel: Navigate to your Home screen, move to the right, highlight the app, press Star*, then select "Remove channel".
  2. Perform a system reboot: Navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart.
  3. Re-install the channel: Navigate to your Home, scroll and select Store, look for the app, then press "Add channel".
After completing these steps, please also try manually checking for software updates on your Roku player by navigating to your Home screen, scrolling up or down to select Settings > System > Software update > Check Now.

If the playback issue persists despite these troubleshooting efforts, we recommend contacting the channel provider directly for further assistance and clarification. They are best equipped to help you address the issue and ensure that you can enjoy their content to the fullest.

You can reach the Total Greek Support team here: Total Greek Support
 
Note: We'll mark this post as solved for visibility and as a reference for other users.
 
Please note that we are actively monitoring this thread. Thank you again for your continued patience. If you have any further questions or concerns, feel free to reach out.


Best regards,
Carly
Carly Y.
Roku Community Moderator
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Angjeniko
Newbie

Re: Total Greek TV is not working for me

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Me too same Problem mom and dad are freaking out 

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devnullpointer
Streaming Star

Re: Total Greek TV is not working for me

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@Angjeniko You need to update the channel to 1.13. It was released yesterday. 

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Tony340
Channel Surfer

Re: Total Greek TV is not working for me

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It should be working now. The update is correcting issue. Highlight total greek, press star on remote, then select upgrade. I did mom's yesterday and finally, finally it's back working. Lol 🙂

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Kyri_88
Reel Rookie

Re: Total Greek media not loading

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Hi, it seems that the issue is back for me. I updated the app to 1.13 version it worked for a few days but for the last 4 days is not working.  Can you please advise? @RokuCarly

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RokuJohnB
Community Moderator
Community Moderator

Re: Total Greek media not loading

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Hi @Kyri_88,

Greetings from the Roku Community, and thanks for keeping us posted!

We suggest contacting the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

If there's anything else that we can do to assist you, please keep us posted.

Kind regards,
John

John
Roku Community Moderator
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devnullpointer
Streaming Star

Re: Total Greek media not loading

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It's been rock solid for me since the 1.13 update. Is your subscription up to date?

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