Solving playback issues

[JoylovesDuke]

It is not coming on. It says

Something went wrinfn

Please try again later. For more help, go to amazon.com/videohelp

[Ramsee1]

Have same problem its the Roku. Have amazon as an app on directv using the same wifi and works fine.

[RokuEmmanuel-D]

Welcome to the Roku Community, @Ramsee1 and @JoylovesDuke!

Thanks for bringing this matter to our attention. As we have checked, the issue affects only specific content on this channel. Please be advised that we don't have any control over a channel's content. The best people who can help you are the channel provider's support, as most of the channels on the Roku platform maintain, manage, and regulate their own channels. You can visit their support website here: Amazon Customer Support.

In the meantime, you can visit this support article for more tips on how to solve channel playback issue. 

We hope everything will be sorted out for you soon. 

All the best,
Emman

[Strega2]

I watched it last night on a Roku Express 4K+ (Model 3941) and noticed no issues.

[Ramsee1]

Wondering if the newer Rokus have a better processor or something similar? Mine is at least 3 years old.

[BustedThumb]

I had the exact same issue.  Try adjusting the display type setting on the Roku.  I had mine set to automatic, which set the display to 4K HDR10 at 30fps.  I changed the setting to 4K 60fps TV and haven’t had the issue since.

[abillmann]

Nope. I have the new Ultra - 2024, about a month old. Makes absolutely no difference.

The issue is the Amazon Prime (for Roku) app itself. When I use the Prime app from another non-Roku source, like a Chromecast or Blu-Ray player, it's perfectly fine...actually very good PQ.