Solving playback issues

[MrsEntwisle]

Every few hours, the volume will go OUTRAGEOUSLY loud, and I have to change the channel and go back to the channel in order to fix it. It doesn’t happen with any certain channel, just does it every day about 3-4 times a day.

Roku Premiere, Serial Number: YH00NR709952

[RokuCarly · Accepted solution]

Welcome to the Roku Community, @MrsEntwisle!

Our sincerest apologies for any inconvenience this may have caused your streaming. No worries! We're here to look closely into the audio issues you are currently experiencing with your Roku Premiere and find you the best resolution possible. 

May we first know when you initially observed this happening? Also, does rebooting (Settings > System > System restart) your Roku Premiere resolve this? We would also recommend plugging it into a different HDMI port on your TV to see if this will make any difference.

Additionally, kindly let us know if there are any external audio devices plugged in.

Your response is highly anticipated!

Best regards,
Carly