Solving playback issues

[Paul22]

Just grabbed a new Roku Ultra 2024 edition. The volume is terrible. On my ISP’s tv box, I usually set my tv’s volume level to 12 (15 at most). With this Roku box, I need to crank it up to 60 to achieve the same volume level!!!! After reading this thread and seeing that it was reported over 9 months ago with still no fix, I think I’m going to return this thing and grab an Apple TV 4K box instead.

[RokuEmmanuel-D]

Welcome aboard! We're glad to have you join us here in the Roku Community, @Paul22!

Thank you for reporting this issue directly to us; we truly understand how frustrating this can be, and we'd like to be able to help sort things out for you. 

To help us better understand your concern, could you do us a favor and provide further details about it?

• Is this happening on all channels or only on a specific channel?
• Have you tried the device on a different TV and observed if the audio issues are still occurring?
• What troubleshooting steps you have tried in an attempt to resolve the issue?
• Do you have any AV receiver connected to your TV? 
• Have you given a try connecting a different high-speed HDMI cable to see if the audio issues will persist?

We are eager to get you back up and running, and your cooperation will be one step ahead in resolving this. Please get back to us soon. 

Thanks,
Emman