Solving playback issues

[Pegasus2000]

I previously posted my roku works after using the reset.  I switched it back to my Samsung tv and it no longer works.  It still works on my Sony TV.  I do not know what settings on the TV are different.

[RokuTakashi]

Hi, Community users.

We appreciate you for informing us about the issue you have encountered with the Tablo 4 after the update.

Please be advised that we are well aware of the issue, and our team is currently investigating on this matter. We'd like to request your assistance and cooperation to foster our investigation. Kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• The specific behavior of the issue (e.g. recording not working, local channels not working, app not opening/crashing, etc)

We hope for your continuous response and cooperation in our efforts to resolve this matter.

Best wishes,
Kash

[Pdxpdr46]

Tablo worked with OS 13 but does not work with OS 14.  

[SpudManTV]

Model 3820X Streaming Stick 4K

SN X01700TAE5GJ (S08Y424AE5GJ)

SW Ver. 14.0.4, build 12221-CU

GC Ver. 12.4.17

[rowku_username]

Tablo fails to play live tv or recordings.  Goes to black screen like it's going to play and then just back to app without playing.  Was fine on 13, now on 14, doesn't work.  Tablo is version 0.8 build 800.

[Tim100]

MODEL:  3941X2 - ROKU EXPRESS 4K+

S.N.:  XO2200N5UKG6

DEVICE:  SOHAK445UKG6

SOFTWARE VER:  14.0.4

BUILD:  12221 - E4

GC VER: 12.4.17

TIMESTAMP:  2024-10-16T23:53:23Z

ISSUE ID:  G6-417-593

ISSUE: LOCAL CHANNELS AND RECORDING OF LOCAL CHANNELS WILL NOT PLAY.  INTERNET THINGS PLAY.  EXAMPLE, ION THROUGH TABLO GEN 4 WILL PLAY.  BUT FOX ON LOCAL 2.1 WILL NOT  PLAY.

[Pdxpdr46]

Exactly the same issue.  Downloadable content plays back from Tablo to Roku but live streaming and recorded does not