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AMThreat75
Reel Rookie

Roku 4802X Ultra HDCP 2.2 Error 020

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This morning my Roku 4802X Ultra, which has worked flawlessly for almost a year, started exhibiting the HDCP 2.2 Error 020 for ALL content including unprotected content. I have followed all the steps provided, all steps I could find in forum, checked for updates on both the Roku and TV, and have done multiple restarts. This issue is only on my Ultra and not my Premier or Stick devices. Details are the following:

Model:  4802X Roku Ultra

SN:  X01000005R9JW

SW Version:  13.1.14 Build 1510-C2

TV: Sony Bravia XR-65X93CL 4K VH22

HDMI Cable:   HDMI 2.1 48Gbps High-Speed, 8K@60Hz, 4K@120Hz

Tracker ID:  JW-355-119

Channels:  All channels. All content

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2 Solutions

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AMThreat75
Reel Rookie

Re: Roku 4802X Ultra HDCP 2.2 Error 020

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Update the following day. Everything is working with no changes from the configuration described above. My guess is something was updated on the Roku yesterday / overnight that fixed the issue. I'll try to see in the system info screens if I can see a difference.

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku 4802X Ultra HDCP 2.2 Error 020

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Hi, @AMThreat75.

Welcome to the Roku Community!

Thanks for the update. We're glad that everything has been sorted out for you now. 

Please don't hesitate to reach out if you need more assistance. We are always here to help you in any way we can. 

Also, if you have other concerns, you can reply here or create a new thread to increase the visibility of other Roku Community users.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator

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27 REPLIES 27
AMThreat75
Reel Rookie

Re: Roku 4802X Ultra HDCP 2.2 Error 020

Jump to solution

Update the following day. Everything is working with no changes from the configuration described above. My guess is something was updated on the Roku yesterday / overnight that fixed the issue. I'll try to see in the system info screens if I can see a difference.

0 Kudos
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku 4802X Ultra HDCP 2.2 Error 020

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Hi, @AMThreat75.

Welcome to the Roku Community!

Thanks for the update. We're glad that everything has been sorted out for you now. 

Please don't hesitate to reach out if you need more assistance. We are always here to help you in any way we can. 

Also, if you have other concerns, you can reply here or create a new thread to increase the visibility of other Roku Community users.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator
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MWhit1967
Newbie

Re: Roku 4802X Ultra HDCP 2.2 Error 020

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Getting Error message 020 for 2 days in a row. I have unplugged and replugged everything. What next?

MWhit1967
Newbie

Re: Roku 4802X Ultra HDCP 2.2 Error 020

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Keep getting error message after unplugging and plugging back in everything 2 days in a row. What next?

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku 4802X Ultra HDCP 2.2 Error 020

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Hi, @MWhit1967.

Glad to have you join us here in the Roku Community!

We understand that you're experiencing an HDCP error with your Roku Ultra and we'd like to be able to help sort this out. 

To help you get all the necessary troubleshooting steps, we would suggest you visit this support page: What to do if you see an “HDCP Error Detected” message or a purple screen.

We hope this helps. Please let us know if you need more assistance. 

Thanks,
Emman

Emmanuel-D.
Roku Community Moderator
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XMorth
Reel Rookie

Re: Roku 4802X Ultra HDCP 2.2 Error 020

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I am also getting the same HDCP 2.2 Error 020 with the same product Roku 4802X.  Is there a patch to download?  How is it loaded?  THANKS!

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Re: Roku Express July 2024 update - HDCP error 020

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Lg smart tv 2022

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Roku Express July 2024 update - HDCP error 020

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Hi @Sbellefeuille @XMorth,

Thanks for posting in the Roku Community! 

We are glad you are sharing about the issue with your Roku devices, which have an HDCP error 020. We will be happy to assist you with this.

Before we proceed, we'd like to know the following:

  • How long have you been experiencing this problem? 
  • Have you tried other channels and seen the same error? 
  • Does this always happen or occasionally? 
  • Does it happen immediately after playing content or shortly after? 

Here are a few things we can do to resolve the problem: 

  1. Remove HDMI cable and power cycle both TV or AVR and Roku device 
  2. Try a different HDMI port 
  3. Try a different HDMI cable less than 6 feet 
  4. Try another TV 

If the issue persists, please let us know. Thanks!

The Roku Community Team

Riamie D.
Roku Community Moderator
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XMorth
Reel Rookie

Re: Roku Express July 2024 update - HDCP error 020

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When I attached this Roku unit onto my new Samsung 65" S90D OLED TV 3 weeks ago.  The TV has it's own streaming but my wife preferred the Roku system.  The problem occurred when I was using the TV to get to YoutubeTV as an App on the TV and switched over to the Roku to use the YoutubeTV App on that system.  As soon as I got into YoutubeTV and selected Live the error message was displayed.  Yet the TV app for YoutubeTV alone would work fine.  If I power reset the Roku system and came up in Roku to YoutubeTV.  This was consistent until yesterday.  Now all of a sudden, the problem is gone.  I had tried different 8K rated HDMI cables, different HDMI ports and recycling power, but always the same error before yesterday.  I am worried it might come back but for now it looks promising.  Thanks

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