Solving playback issues

[SpudManTV]

I have exactly same issue.  Can use Tablo on other devices just not Roku. It was working fine.  No way I can see to roll back sw ver from 14,0.4.  

[bs36]

i dont think you can. i have not tried myself but from listening to others

[btg2]

Hi,

What is the status of this issue with Tablo? 

Why has there been no recent communications on the subject? It seems to be pretty prevalent currently. 

Help!

[rmwojcik]

Are you EVER going to fix this and give us a solution?

You are losing ROKU customers every day.

PLEASE FIX IT or roll back 13.0....

[bs36]

not sure honestly. 

[RokuEmmanuel-D]

Hello Community Users!

We appreciate your patience and understanding, as our relevant team is still actively working on a fix for this issue. We also apologize for the delay in the resolution of this problem. 

Rest assured that we are taking this issue seriously. We are grateful to all users who have participated and provided the necessary details for the team to track where the problem is coming from, which will be included in the ongoing investigation. The team is working hard on a fix that will be coming soon so you can get back to streaming in no time.

We are thankful for your continued participation here in the Roku Community. 

Sincerely,
The Roku Community Team

[Pegasus2000]

I previously posted my roku works after using the reset.  I switched it back to my Samsung tv and it no longer works.  It still works on my Sony TV.  I do not know what settings on the TV are different.

[RokuTakashi]

Hi, Community users.

We appreciate you for informing us about the issue you have encountered with the Tablo 4 after the update.

Please be advised that we are well aware of the issue, and our team is currently investigating on this matter. We'd like to request your assistance and cooperation to foster our investigation. Kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• The specific behavior of the issue (e.g. recording not working, local channels not working, or app won't play both Local channels and Recorded contents , etc)

We hope for your continuous response and cooperation in our efforts to resolve this matter.

Best wishes,
Kash

[SpudManTV]

Model 3820X Streaming Stick 4K

SN X01700TAE5GJ (S08Y424AE5GJ)

SW Ver. 14.0.4, build 12221-CU

GC Ver. 12.4.17

[mwk1]

Kash, what WE all would "really appreciate" is the ability to roll back our Roku to version 13 until you all figure out what's wrong.  Why can't we have that simple solution?????  I know you've done it before, with your buggy 10.5 system release, you offered a rollback option.  Do it again.  Oh, and by the way, in future, give us the option to postpone your "improvements" until we can see that they are stable?  How about that.

Oh and one more thing, maybe invest in some QA staff???