Solving playback issues

[Miaboom]

I just bought mi e 08/10 and have the same issue 

[RokuERey]

Hi Community users,

We understand that you're experiencing issue going on and we'd like to gather more information regarding this.

In this way, we'll be able to identify the reason for this and help you get up and running.

Let us know...

• Does a system restart relieve the issue you're experiencing?
• Does this happen every time you access any content or channels on the platform?

Once we have a clearer grasp on this, we'll be able to further look into it.

Regards,

Rey

[Jweisneck]

Yes a restart resolves the problem for a little while.  But fast forward for a few seconds also resolves the problem.

We now have an another problem. Intermittently, the tv doesn’t recognize the Roku plugged in.  The only way to resolve it is to power off the tv and Roku (both in the same power strip).

If you want in more information, read previous replies or call me.  Weekly sending a reply asking the same questions is not fixing the problem.

[Redhawk21]

I have a Roku Ultra and the Spectrum app works fine. But if I decide to watch Netflix, Disney +, Max, Paramount + the voices get distorted, but not commercials and not the interim music. I restart, I clear the cache nothing works. This has been replaced by you twice in 3 years. I did a factory reset, and Netflix did it again.  None of my Roku Sticks or soundboard have this issue. It is getting tiring every night even watching the news and the sound goes full on foggy and distorted

#RokuUltra

[RokuTakashi]

Hi @Redhawk21,

Applause here in the Roku Community with your first post!

We really appreciate you for bringing this information with us, and rest assured that we have taken note of this as we want to provide you with assistance. Would you be so kind as to provide your Roku device information, such as Device ID, Model number, and Serial Number? All of these can be found in Settings > System > About.

We'll wait for your response.

All the best,
Kash

[RokuMary-F]

Hi Community users,

We will be locking this thread because of its outdated status. If you are still having issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.


Best regards,
Roku Community Team