Solving playback issues

[Big-Ed]

Roku TV - 55R6A5R  Software - 14.0.4 build 12221

Roku Stick - 3820R2 Software - 14.04 build 12230

I'm thinking this is a Spotify issue, but hoping for help here as well.

Edward

[RokuEmmanuel-D]

Hi, @Big-Ed.

Thank you for providing all the necessary details for this review. We will work with the relevant team to restore your streaming as quickly as possible.

We appreciate your patience and understanding as we work through this process.

We'll keep you posted. 

All the best,
Emman

[rcrustx]

I'm having the same issue. 

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Device: 4660X - Roku Ultra
• Serial Number: YJ0095230352
• OS  Version: 14.0.4 Build 12221-46
• GC version: 12.6.32
• Device Id: CK37C9230352
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Traker ID: 52-467-942
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• OS  Version: 14.0.4 Build 12221-46
•  

[RokuEmmanuel-D]

Hi there, @rcrustx!

Welcome, and thanks for sharing this here in the Roku Community!

We understand you're also encountering the same issue. No worries; we’re happy to help. We'll pass this along to the right team so they can include your device in the current investigation.

In addition, could you also provide the exact behavior of the app? A photo or a short video clip will help us gain more insight into it.

Thanks for your patience and understanding as we work to resolve this as quickly as possible so you can return to streaming. 

We'll keep this thread posted.

Best regards,
Emman

[Nessabear83]

Mine still doesn't work. TCL model 55S431  serial X00000EFRKA8  Device ID S02V215FRKA8

[Big-Ed]

This needs to be fixed or a solution found ASAP.  This has been going on for about a month.

Edward

[RokuEmmanuel-D]

Hi, @Nessabear83.

Thanks for posting here in the Roku Community!

We appreciate your effort to reach out to us about your experience while streaming the Spotify app on your Roku TV, and we'd like to help you with this. 

Could you also provide your Software version and Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

We're looking forward to your response. 

All the best,
Emman

[KLW92]

It's happening to me, too. I tried all the steps above. Was this ever resolved?

[Djgutierrez5]

No nothing has changed. Spotify works on all others devices just not on the TV

[DanielleO]

I am having the same issue and it’s been going on for over a month. Any progress on solving this issue?