Solving playback issues

[Big-Ed]

Roku TV - 55R6A5R  Software - 14.0.4 build 12221

Roku Stick - 3820R2 Software - 14.04 build 12230

I'm thinking this is a Spotify issue, but hoping for help here as well.

Edward

[RokuEmmanuel-D]

Hi, @Big-Ed.

Thank you for providing all the necessary details for this review. We will work with the relevant team to restore your streaming as quickly as possible.

We appreciate your patience and understanding as we work through this process.

We'll keep you posted. 

All the best,
Emman

[rcrustx]

I'm having the same issue. 

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Device: 4660X - Roku Ultra
• Serial Number: YJ0095230352
• OS  Version: 14.0.4 Build 12221-46
• GC version: 12.6.32
• Device Id: CK37C9230352
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Traker ID: 52-467-942
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• OS  Version: 14.0.4 Build 12221-46
•  

[RokuEmmanuel-D]

Hi there, @rcrustx!

Welcome, and thanks for sharing this here in the Roku Community!

We understand you're also encountering the same issue. No worries; we’re happy to help. We'll pass this along to the right team so they can include your device in the current investigation.

In addition, could you also provide the exact behavior of the app? A photo or a short video clip will help us gain more insight into it.

Thanks for your patience and understanding as we work to resolve this as quickly as possible so you can return to streaming. 

We'll keep this thread posted.

Best regards,
Emman