Solving playback issues

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Twicks240
Reel Rookie

Re: Sound cutting out periodically

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I have the exact same problem!!!!

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RokuMary-F
Community Moderator
Community Moderator

Re: Sound cutting out periodically

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Hi @Twicks240,

Welcome to the Roku Community!

We'd like to take a closer look to see if there's anything else we can suggest to help. I have a few questions to better understand the behavior you are seeing: 

  1. When did this issue first start occurring?
  2. Do you observe this behavior while using any other channel(s) on your device?
  3. What troubleshooting steps have you taken so far to try to resolve the issue?
  4. Are you using an A/V receiver or soundbar with your TV/Roku player setup?

With more detailed information, we will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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Twicks240
Reel Rookie

Re: Sound cutting out periodically

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All the troubleshooting that I can find plus reboot.  Additionally,  when I plug in headphones it continuously restarts.

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Twicks240
Reel Rookie

Re: Sound cutting out periodically

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It's on all channels. 

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RokuDanny-R
Retired Moderator

Re: Sound cutting out periodically

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@Twicks240

Thanks for the follow up.

Can you please provide answers to @RokuMary-F's previous reply?

Once we have more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Julicat
Reel Rookie

Re: Sound cutting out periodically

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We have the same issue with a 4K streaming stick, connected directly to a Panasonic tv (no cable), no audio devices. Multiple channels / apps, from Netflix to Spectrum to ESPN, etc..

We have tried switching inputs, resetting roku, about to throw in garbage.

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JasonHC73
Newbie

Re: Sound cutting out periodically

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Brand new out of box first use ultra 4800r

Every channel / app.

Never had this problem with Premier+.

Julicat
Reel Rookie

Re: Sound cutting out periodically

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Don't expect a response from roku and you won't be disappointed. 

Mattfam
Newbie

Re: Sound cutting out periodically

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Just go a Roku Streaming Stick 4K+ for Christmas. Connected directly to tv HDMI port.  No HDMI Cable. Cuts out on all channels / apps, from Netflix to Amazon Prime to Direct TV Stream, etc.

Have tried switching inputs, resetting Roku, different audio settings.

Pretty annoying.

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NWK0128
Newbie

Re: Sound cutting out periodically

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I am also having this problem.  Never had an issue with Apple TV or other players.  Clearly just an issue with Roku.  Can they really not figure this issue out?  seems to be a very common problem?  restarted rebooted changed all audio settings to stereo only and changed out multiple HDMI cords.  its a ROKU problem. 

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