Solving playback issues

[Steve511]

Why is my tv canceling the current show when it goes to commercial?  Goes back to home screen,  I resume show and as soon as commercial starts it freezes and goes back to home screen.    Trying to watch food network. 

[RokuJohnB · Accepted solution]

Hi @Steve511,

Greetings from the Roku Community!

We understand that the commercial is causing you trouble because it keeps freezing and going back to the home screen. We would be pleased to help you even more. Please follow the steps below.

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System Restart.

Let us know how it works, and we will continue to assist you further.

Best regards,
John