Thanks for the reply!
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
Your patience and understanding are greatly appreciated.
All the best,
Kariza
all i did was take out the micro sd card i had in it and now it works ok
I'm having the same issue.
Hey @cassdarlin21
Thanks for posting here in the Community!
Could you tell us more details about the issue you're running into? Please let us know as well the troubleshooting you've done so we know what steps we should take next.
With more information, we can assist you further.
All the best,
Kariza
C3387G817940
same with ours, it is connected to correct hdmi. I have put new batteries in remote, done resets, am able to power on RV with remote but am unable to see home screen for Roku. Please help!
Andrew
Hi @Valmart49
Thanks for the post.
Are you by chance getting a 'No signal' message on your TV screen? If so, the suggestions in this Support article may help: What should I do if I cannot see the video from my Roku® streaming player on my TV?
Please keep us updated!
All the best,
Kariza
Same thing happening on my end. Loading screen comes, but homescreen never comes.
This happened when i logged in with different dev account and restarted my roku. Unable to launch now.
Can anyone suggest something?
cc @RokuKariza-D
I’ve unplugged my ROKU for 10 seconds… I’ve held the reset button for 10 seconds… I replaced the batteries in the remote and my ROKU is just stuck on the bouncing ROKU. What can I do?
@ruffinifam Try holding the reset for at least 30 seconds. What model Roku?
ROKU Express 4K