Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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soon2b1two
Level 7

Re: Roku turns on but won’t go to homescreen

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I'm using the supplied power cord. I finally got it to go to the home page but when I would try to move to the movies it would go back to the bouncing roku screen and do that for a while then every once in while it would go back to homescreen but soon as I touch a button it goes back to roku screen 

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renojim
Community Streaming Expert

Re: Roku turns on but won’t go to homescreen

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@soon2b1two, what's the model number of your Roku device written on it somewhere?

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soon2b1two
Level 7

Re: Roku turns on but won’t go to homescreen

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3930x

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renojim
Community Streaming Expert

Re: Roku turns on but won’t go to homescreen

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@soon2b1two, if you have a USB power adapter/charger from a phone or tablet give it a try.  It wouldn't hurt to try a different USB cable as well if you have one.

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