I have the same problem with my Roku stucked on roku bouncing for hours kindly assist I have tried all by the books swiped hdmi done hard reset all prove abortive here is my serial number for roku device S012297XD4RM
I'm sorry to hear about the issue you're running into! I'd be happy to help take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: Does the issue only occur on a specific channel or all channels on your Roku device? What specific troubleshooting steps have you taken so far to try to resolve the issue? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?
Please let us know and we'll continue assisting you from there!
Could you tell us how your Roku Ultra is powered? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.
@RokuKariza-D I have read through this chain and the link you provided trying all troubleshooting options. Hard reset +30 sec./different outlet/USB/different tv/changing the hdmi. I’ve done all of these and the screen continues to reboot on its own prior to reaching the Home Screen.