Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RokuMary-F
Roku Employee
Roku Employee

Re: Roku turns on but won’t go to homescreen

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Hi @Flode,

Thanks for reaching out to the Roku community!

If this issue is not resolved with your Roku device that is stuck in the bouncing logo, please let us know along with any additional information you may have that would be helpful for our team in order to identify this problem. Can you also specify the exact steps you are taking to reproduce this issue?

With more detailed information, we will be able to assist you further.


Best regards,
Mary

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pocketlion
Level 7

Re: Roku turns on but won’t go to homescreen

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Thanks.

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annex
Level 7

Re: Roku turns on but won’t go to homescreen

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I too have this issue where the device self-resets every time before it gets to the home screen and so is stuck on the bouncing letters. I have read through this chain and have tried changing the usb power cable (it was already plugged into the wall), changing the HDMI cable/socket. I held the hard reset for +30 sec, but it doesn't actually reset - just blinks faster after 5 seconds and then no change.

Model number 3930X

SN: S010306X1ML

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Manvendra
Level 9

Re: Roku turns on but won’t go to homescreen

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Try on some device[TV] with better resolution. It basically fails at setting resolution part.

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annex
Level 7

Re: Roku turns on but won’t go to homescreen

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Okay, so I managed to get it to work on my work computer monitor, so clearly we have correctly identified the problem. However, I want it to work on the only TV I have. It used to work on it just fine, so can we roll back an update or something?

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Manvendra
Level 9

Re: Roku turns on but won’t go to homescreen

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After setting up everything, you can use it again on TV. It is only the resolution thing that affects, once that thing is setup, all should be good.

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bcraves
Level 7

Re: Roku turns on but won’t go to homescreen

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I have the same issue with bouncing logo screen only. I have tried all of the  possible fixes mentioned and still no success.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku turns on but won’t go to homescreen

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Hey @bcraves

Thanks for reaching out here in the Community.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? Please provide us as well the troubleshooting you've tried so we know what steps we should take next.

We look forward to your response.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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soon2b1two
Level 7

Re: Roku turns on but won’t go to homescreen

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Hi I am having the same issue all I can get is the bouncing roku screen. I've tried different TVs reset it different him. I got the home screen to pop up once but it immediately went back to the bouncing roku screen. Serial number S0133182CU52 model number 3930X

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renojim
Community Streaming Expert

Re: Roku turns on but won’t go to homescreen

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@soon2b1two, are you using the supplied power adapter and not the TV's USB port?  Do you have another one from a phone or tablet that you can try?

Roku Community Streaming Expert

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