If this issue is not resolved with your Roku device that is stuck in the bouncing logo, please let us know along with any additional information you may have that would be helpful for our team in order to identify this problem. Can you also specify the exact steps you are taking to reproduce this issue?
With more detailed information, we will be able to assist you further.
I too have this issue where the device self-resets every time before it gets to the home screen and so is stuck on the bouncing letters. I have read through this chain and have tried changing the usb power cable (it was already plugged into the wall), changing the HDMI cable/socket. I held the hard reset for +30 sec, but it doesn't actually reset - just blinks faster after 5 seconds and then no change.
Okay, so I managed to get it to work on my work computer monitor, so clearly we have correctly identified the problem. However, I want it to work on the only TV I have. It used to work on it just fine, so can we roll back an update or something?
Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? Please provide us as well the troubleshooting you've tried so we know what steps we should take next.
Hi I am having the same issue all I can get is the bouncing roku screen. I've tried different TVs reset it different him. I got the home screen to pop up once but it immediately went back to the bouncing roku screen. Serial number S0133182CU52 model number 3930X