Solving playback issues

[RokuRiamie-D]

Hi @Wtaylor2,

Thanks for posting in the Roku Community!

We noticed in your post that your Roku device could not launch any streaming services. We would like to investigate this issue further.

We would like to know the following:

• When did this issue start?
• Your Roku device model and software version.
• Are there any error messages/codes when you try to launch a channel?
• Could you please describe the exact behavior when you open an app?

We will wait for your response.

Cheers,
Riamie

[FireSword]

This is not a problem but an interesting observation. After using Roku on my tv. I disconnected it. The TV also has o other connection however it continues to function on all platforms. 

[Cz12]

My internet service (Spectrum) had me unplug modem and the other thing.  Roku lost. 

[RokuEmmanuel-D]

It's great to have you join us here in the Roku Community, @Cz12!

Thanks for informing us about the issue you're experiencing with your Roku, which you're unable to launch any channel. We care about your experience and would love to help sort this out. 

Have you tried connecting your Roku device to a different internet connection to see if this resolves the problem? Also, are there any error messages you're seeing when trying to stream?

Let's keep the conversation going. Please get back to us soon. 

Best,
The Roku Community Team

[RokuRiamie-D]

Hi @shahla331,

Welcome to the Roku Community!

I understand that your Roku device cannot launch any streaming channels. I would like to take a closer look into this and would like to know the following:

1. What is the model of your Roku device?
2. When did this issue start?
3. Are there any errors upon opening the channels?

In the meantime, I recommend restarting your device by going through Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart. For more details, please visit our Roku support article: Issues playing content on your Roku device.

Please let me know if the issue continues.

Cheers,
The Roku Community Team

[RachelD]

Thank you. This worked for me.

[RokuEmmanuel-D]

Hey, @RachelD.

Thanks for sharing this here in the Roku Community!

We're glad that you're now back on track! If you need more help with anything, please don't hesitate to get our attention for assistance.

Thanks for being part of the Roku Community.

Happy Streaming!💜

Best,
The Roku Community Team

[Lhoi]

I just fixed this problem on my Roku by connecting to a different network (specifically my phone’s hotspot, but I don’t think that’s pertinent), checking that I could connect to an app, then going back to my normal network.  Then it worked. 🤷🏼‍♀️