Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RobandKeva
Reel Rookie

Roku Ultra - No Sound Through AVR to TV

I have a Roku Ultra with HDMI connected to HDMI on AVR and then to Samsung TV via HDMI cable.

 

Video shows on TV, but no Audio? Why?

Labels (1)
0 Kudos
4 REPLIES 4
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku Ultra - No Sound Through AVR to TV

Welcome to the Roku Community, @RobandKeva!

Thanks for sharing your concern about the audio issue you're experiencing with your Roku Ultra. We'd like to help you resolve this so you can continue watching your favorite shows.

To isolate the issue, have you tried connecting the Roku Ultra directly to the TV's HDMI port and see if the issue persists? Also, try changing to a high-speed HDMI cable and observe if it'll do the trick. 

Please let us know what you find out. 

Best,
Emman

Emmanuel-D.
Roku Community Moderator
0 Kudos
Strega2
Roku Guru

Re: Roku Ultra - No Sound Through AVR to TV

Do you mean no sound at all or just no sound from the TV?  On my setup, no sound from the TV is my goal.   But if that’s not what you want, make sure the AVR is set to pass audio and the TV volume is not down/muted. Of course, no sound from the AVR's speakers is a different problem.

Banned but back. Because why not?
0 Kudos
RobandKeva
Reel Rookie

Re: Roku Ultra - No Sound Through AVR to TV

I changed from Direct TV stream to Roku Ultra.  Same HDMI cables - Ultra to AVR (HDMI 1 input to AVR), AVR to Samsung TV (HDMI 1 output to Samsung).  I get sound from the AVR no problem. However, no sound from the TV speakers.  When using the Direct Steam C71KW-400 box to the AVR and then to the Samsun TV, I could mute the AVR and use the TV speakers.  My wife prefers to use the TV speakers when she watches.  No sound from the Samsung TV. 

0 Kudos
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku Ultra - No Sound Through AVR to TV

Thanks for keeping us in the loop, @RobandKeva!

Have you tried changing the audio output from your Roku Ultra? 

You may refer to the steps below:

  1. Press Home on your Roku remote
  2. Scroll down to Settings and select Audio > Digital output format.
  3. Instead of “Auto”, select “Custom” and choose the selection that matches the capabilities of your TV.

You may also visit this support article: How to set up your Roku® streaming player for surround sound.

Please let us know if you need more help. 

Best,
Emman

Emmanuel-D.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.