Solving playback issues

[tfwallace]

Roku streaming stick is turning the screen green- this is on the Roku Home Screen and in every app. The issue is not the TV, as the other inputs look fine, it’s just the one with the Roku. 
Things I’ve tried that haven’t worked:

Checked for a software update

Restarting the system

Unplugging Roku from the current power supply

Putting the Roku in a different port

Pressing the home button 5 times, up arrow once, rewind twice, fast forward twice 

[RokuEmmanuel-D]

Hi, @tfwallace.

Greetings from the Roku Community!

We understand that you're having an unintended issue with your Roku Streaming Stick, which has a green screen on its display. We'd like to assist you with this.

• Restart the device: We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
• Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure your device runs the latest software version. If there are any updates available, proceed with the installation.

We hope this helps. 

Warm regards,
Emman

[Theprofessor999]

That isn’t helpful or a solution if the home screen is green, and you can’t see anything.

[RokuEmmanuel-D]

Welcome to the Roku Community, @Theprofessor999!

Thanks for informing us about the issue you're having with your Roku device. We'd like to help you sort this out so we can get you back up and running. 

Could you tell us more about...

• When did you first notice this issue?
• What specific Roku device is affected?
• What troubleshooting steps you have tried so far?
• Have you received any recent updates before this happened?
• Can you provide a photo of the exact behavior of the Roku device?

We are looking forward to your prompt response. 

Best,
Emman