Solving playback issues

[Boerum]

The MAX app will not open and it will not allow me to delete it to reinstall. I have restarted power and system several times. Hulu/Netflix work.  App is updated but all I can do when I hit * is move it, manage subscription and close.

[SAUser]

I have 3 TCL Roku TVs.  The MAX app works on two of the TVs, but not the third.  I have deleted the app, restarted the system and the added the app.  Still does not work.  Any suggestions?

[Tommo32]

Exactly same problem. Hbo can’t help. Com’on roku, solve this

[Boerum]

Okay so I just checked out every setting for the fourth time today and this time it said there is an new system update. I updated and now MAX will open. 

[Fwill]

Let me first say that I’ve already searched through here and it is absolutely appalling that the only “help” feature Roku produces is to cancel my subscription to be able to reinstall a paid app. That is DUMB. 

the app was fine until today. All it does is load back onto the Home Screen every time I try to open it. There are no updates and I can use the app elsewhere AND all my other apps are fine (so it’s not the internet). Please come up with a better fix than cancel and resub especially if anyone is using a discounted code. Easy way to lose customers. 

[Lcobby]

Nope still won’t open it just keeps popping back to max app

[venezim]

I'm seeing the same issue. The MAX app shows the splash screen then returns back to the home screen on my TCL 75R648 and 65R648, but works fine on my other TCL Roku TVs.

[RokuEmmanuel-D]

Hey, @Boerum and @Tommo32.

Thanks for reaching out!

We're glad @Boerum you're back up and running, and we appreciate you sharing your workaround to resolve this! 

Also, @Tommo32, if you're still experiencing the issue, we recommend checking for an available app update to see if this fixes the problem.

If not sure how to do it, let us walk you through the process.

1. Press Home on your Roku remote
2. Highlight the Max Channel and press the Star * button on your remote
3. Then, select Check for Updates
4. An available version will be automatically installed; after the installation, launch the app again and see if it fixes the issue. Let us know if the issue still persists so we can assist you further.

Thanks for being part of the Roku Community!

Best,
The Roku Community Team

[RokuEmmanuel-D]

Hey, @Fwill.

We're glad you joined us here!

Thanks for reporting the playback issue you've encountered with the Max channel, and we'd like to investigate further.

To help us dig deeper into your concern, please provide the following information below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

Please keep in touch!

The Roku Community Team

[RokuEmmanuel-D]

Thanks for posting, @Lcobby.

Welcome! It's great to have you here.

We understand that you're still unable to stream on your Max app due to playback issues. And we'd like to be able to help. 

Could you please provide the following details requested on this thread so we can have more visibility on your device?

Help us get you back up and running! Please keep in touch.

Best,
The Roku Community Team