This channel freezes and displays one moment please. My only solution has been to go to main menu and reload app. I just installed a new ultra Roku player but it was occurring on my other Roku device. Is this a problem with the app?
Hey, @butch7824!
Thanks for sharing this here!
Here's a quick fix you can try:
Need more help? Here's a link!
Roku Community Team
Hey, @butch7824!
Thanks for sharing this here!
Here's a quick fix you can try:
Need more help? Here's a link!
Roku Community Team
This solution worked for a day or two but the same problem has arisen a couple more times since unloading and loading the app. Is there another solution to my problem?
Thanks for getting back here, @butch7824!
Is this the only app on your Roku that's been doing this behavior? Also, did this happen after an update?
Tell us more so we can dive deeper!
Roku Community Team
This is not a new occurrence. I have had three different Roku devices [ stick, streaming and ultra] and it has happened on the last two that I remember. This app will also freeze up when it ends a game and two aces of the same suit pop up at the top. This not a major issue, just an annoyance.
Thanks for the update, @butch7824!
To get this resolved immediately, we would recommend reaching out directly to the app support. They will be able to provide advanced troubleshooting steps for this issue.
We hope you'll be back up and running soon!
Roku Community Team