Solving playback issues

[butch7824]

This channel freezes and displays one moment  please. My only solution has been to go to main menu and reload app. I just installed a new  ultra Roku player but it was occurring  on my other Roku device. Is this a problem with the app?

[RokuEmmanuel-D]

Hey, @butch7824!

Thanks for sharing this here!

Here's a quick fix you can try:

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Need more help? Here's a link!

Roku Community Team