Paramount Plus error message "An error occurred during playback"

Hi BigJ11,

Thanks for providing your device information.

We have forwarded your device details to our Roku team for further investigation. Rest assured, we will update you once we have additional details about this matter.

Thank you for your patience.

Cheers,
The Roku Community Team

This occurs while streaming 

3-12-25

Posting this for others out there. Received same error. Occured across all Apps. Most likely internet connection.

Short& sweet version: 1. Move TV towards wherever your internet router is within your home. 2. Unplug and plug your TV back in. 3. Try plugging TV directly into wall outlet. I did all of these and it worked- knock on wood.

Longer version: I just switched Internet providers and I'm guessing Xfinity is not as great as Verizon. I did a few things - not sure which one worked. I moved my TV over towards my wall to plug it directly into wall outlet (vs power strip). In doing this I didn't realize I moved my TV towards our Internet router- mom lives on first floor and I live on the second floor of our single family home (Which is GOOD THING). Anyways you get the point. Good luck all!

This error started last week while watching Landman. It happens right around the commericals or right in the middle of the commercials and I have to start the show again and watch all the commercials again.  Once it starts it usually keeps crashing in the middle of the commercials every time I restart the show. 
so far it only happens when watching Landman and it happens on all Roku tvs in my house. 

The error says, unfortunately, an error occurred during playback. Please try again. 

last night, I had to play the show on my iPhone and AirPlay it to my Roku TV because it crashed over a dozen times while trying to stream through my televisions on the paramount plus app. 

this problem does not occur with any other streaming services on the Roku television

Thanks for reaching out, Kimee757 and sandriemme.

Glad to have you all here!

We totally understand that you're having trouble streaming on Paramount Plus due to a playback error, and we'd like to investigate this.

To sandriemme, thanks for providing the requested info. We really appreciate it! However, we also like to request the Channel Build Version of the app. 

As for Kimee757, we'd like to include your devices in the ongoing review. To help us navigate the process, please provide the requested details above this thread by RokuRiamie-D so we can take a closer look.

Thank you for being part of the Roku Community!

Please keep in touch!

Best,
The Roku Community Team

Welcome to the Roku Community, Bdub1!

Thanks for letting us know about your issue with the Paramount Plus channel. We appreciate the details you provided and would like to investigate this problem further.

Can you please provide the following details below?

• Could you share with us a photo of the error message that you are getting?
• When did the issue start?
• Is the issue happening on all contents/channels or is this isolated to 1 content/channel? (Specify)

With detailed information, we will be able to assist you further.

Thanks,
The Roku Community Team

Hey, Slybordeaux.

Thanks for reaching out!

Could you share the app's build version too? Here's a quick way to find it: Just highlight the app from the Home Screen and press the Star * Button.

In the meantime, your initial device details will be forwarded to the team.

Can't wait to hear back from you soon!

Roku Community Team

Hey Slybordeaux!

The team would like to know more about your concern. Could you share some more info? 

• Does your Paramount Plus username have any non-alphabetic characters, like emojis or anything?
• When you open the Paramount Plus app, do you see the Who’s Watching screen where you pick your profile? If so, please provide us with a photo of it.
• Lastly, do you see any error messages when trying to stream any shows? Can you snap a quick picture?

Thanks for your cooperation!

Roku Community Team