Thanks for reaching out, Kimee757 and sandriemme.
Glad to have you all here!
We totally understand that you're having trouble streaming on Paramount Plus due to a playback error, and we'd like to investigate this.
To sandriemme, thanks for providing the requested info. We really appreciate it! However, we also like to request the Channel Build Version of the app.
As for Kimee757, we'd like to include your devices in the ongoing review. To help us navigate the process, please provide the requested details above this thread by RokuRiamie-D so we can take a closer look.
Thank you for being part of the Roku Community!
Please keep in touch!
Best,
The Roku Community Team
65 " TCL Roku TV
Model: 65S41R
Hardware ID: G138X
Serial #: X01200TEFPU9
Software Version: 14.1
Restarted: 2/16/25
Updated: 2/16/25
Thanks for keeping us in the loop, Kimee757!
We truly appreciate you supplying these details and sharing them here! We'll pass this along to the team for them to take a look.
No worries; we'll keep this thread posted. Stay tuned!
Let us know if you need help with anything.
Best,
The Roku Community Team
Same issues here:
We are also having the same issues with JUST our ROKU TV. All other TV's and devices play it fine.
Here is our Model info:
Model: 50R4AX
Hardware ID: G846X
Serial number: X01200UJWSX9
Software version: 14.0
Device ID: S0NS43CJWSX9
Please advise what to do. We have done all updates to TV and App. We have system rebooted, we have installed and reinstalled app and still does not work on this device.
Welcome danielblanchard,
Thanks for letting us know that you're having an issue with the Paramount Plus app on your Roku TV. We also appreciate the troubleshooting steps you have tried to fix the issue.
Could you please tell us the exact behavior and the error that you are getting on this app? This will help us to investigate the issue further.
We will wait for your response.
Cheers,
Roku Community Team
