Forum Discussion

Mantiss's avatar
Mantiss
Reel Rookie
9 months ago

Paramount Plus error message "An error occurred during playback"

Same issue others are posting. Around the time of the commercials the playback pauses and error message with no numbers. Makes watching series on paramount plus unwatchable.  Happens on all my Roku t...
app playback
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
7 months ago

Hey Slybordeaux!

The team would like to know more about your concern. Could you share some more info? 

  • Does your Paramount Plus username have any non-alphabetic characters, like emojis or anything?
  • When you open the Paramount Plus app, do you see the Who’s Watching screen where you pick your profile? If so, please provide us with a photo of it.
  • Lastly, do you see any error messages when trying to stream any shows? Can you snap a quick picture?

Thanks for your cooperation!

Roku Community Team

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
6 months ago

Hey everyone!

We'd like to know if you're still having problems. If so, can you please get back to us so we can take a closer look? 

We look forward to hearing from you soon!

Roku Community Team