Forum Discussion

Mantiss's avatar
Mantiss
Reel Rookie
9 months ago

Paramount Plus error message "An error occurred during playback"

Same issue others are posting. Around the time of the commercials the playback pauses and error message with no numbers. Makes watching series on paramount plus unwatchable.  Happens on all my Roku t...
app playback
RokuJohnB's avatar
RokuJohnB
Community Moderator
8 months ago

Welcome to the Roku Community, Bdub1!

Thanks for letting us know about your issue with the Paramount Plus channel. We appreciate the details you provided and would like to investigate this problem further.

Can you please provide the following details below?

  • Could you share with us a photo of the error message that you are getting?
  • When did the issue start?
  • Is the issue happening on all contents/channels or is this isolated to 1 content/channel? (Specify)

With detailed information, we will be able to assist you further.

Thanks,
The Roku Community Team

Bdub1's avatar
Bdub1
Channel Surfer
8 months ago

About a week ago and it seems to be just paramount 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    8 months ago

    Thanks for your response Bdub1.

    We would like to know what error you are encountering on the Paramount Plus channel. Also, does it occur during streaming or when you open the app?

    It would be very helpful if you could send us a photo of the TV screen showing the error. How do I insert an image in a post?

    We look forward to your response.

    Cheers,
    The Roku Community Team