Forum Discussion

Mantiss's avatar
Mantiss
Reel Rookie
9 months ago

Paramount Plus error message "An error occurred during playback"

Same issue others are posting. Around the time of the commercials the playback pauses and error message with no numbers. Makes watching series on paramount plus unwatchable.  Happens on all my Roku t...
app playback
BigJ11's avatar
BigJ11
Newbie
9 months ago

When I select a program to view, it only loads to about 50% and then gives a playback error.

  1. Roku device model Hisense 55R6+. C219X - Roku TV
  2. Device serial number X00100EKRKLX
  3. Device ID S07079AKRKLX
  4. OS version 14.1.4 build 7709-94

Additionally, please provide the following:

  • Tracker ID: LX-038-948
  • Channel build version: 9.4 build 20241213
  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi BigJ11,

    Thanks for providing your device information.

    We have forwarded your device details to our Roku team for further investigation. Rest assured, we will update you once we have additional details about this matter.

    Thank you for your patience.

    Cheers,
    The Roku Community Team