Solving playback issues

[rpiver]

This happens in Netflix and Amazon Prime.  I already tried reinstalling the apps to no avail.  Funny thing is it’s only applicable to movies with a 2025 release date.  This just recently started.  If I use Netflix app from the TV there is no problem.  It only happens on the Roku.  I had no problem in January 17th when I watched Back in Action.

Just an update (Problem still exists)   I bypassed the receiver and plugged directly into the TV (Sony Bravia)  and has the same issue.  Tried different cables as well.   It's only on Movies with a release date of 2025 not any series- so far.    The movie starts and within seconds the TV powers off and flashes red.

Looking at the updates in the Roku it last updated 1/7/2025 to 14.1.4.   Meaning something changed between January 17th and now.  

2nd update.  Turns out the TV went bad 6 blinking red lights means LED back panel is having issues.  Sigh.  Hope this helps someone else.

Not sure what else to try at this point.

[RokuRiamie-D]

Hi @rpiver,

Welcome to the Roku Community!

We are glad to have you here discussing your issue, which occurs when you try to watch 2025 movies, it will cause your TV to shut down, as well as your issue with the panel. We suggest you try contacting your TV manufacturer for further assistance.

Thank you for your cooperation and understanding.

Cheers,
The Roku Community Team