- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hisense model 65R6+ / Hardware ID C210X / Serial number X00100KRFSGP / Software version 14.0 / Device ID S028509RFSGP /
I have been using Youtube on this TV for well over a year. Beginning today 11/24/24 when I attempt to select Youtube App on the menu, it initially opens displaying the Youtube name/image, but then goes to a blank screen. I have left it at that blank screen for 20 minutes, no progress. I deleted the Youtube app, and attempted to reload/download and it goes to the blank screen again.
All other apps are working normally on this TV.
Please help! I am a huge advocate for Roku and I watch tons of Youtube video's.
Accepted Solutions


- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Community Users!
Thanks for reporting this issue directly to us. An update has been provided by our Roku appropriate team about the issue.
To help you resolve this, we would recommend doing the following troubleshooting steps below:
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Software update
- Select Check Now to manually check for updates
If an update is available, please download it and have the app relaunch to see if the issue is resolved.
We'll mark this post as resolved for everyone's visibility. If you still encounter the issue, please let us know and provide your latest software version.
Thanks for your continued support and participation here in the Roku Community!
Best,
The Roku Community Team!
Roku Community Moderator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My youtube app will not launch on my roku tv
I've read all your "solved" posts. But they are irrelevant because they are untrue for me. I've done all the rebooting, checking for software updates, etc. It still will not launch.


- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: My youtube app will not launch on my roku tv
Thanks for posting here in the Roku Community, @Heygravy, and @Songbard.
We completely understand your concern and would like to address it promptly.
To assist us in our investigation, we kindly ask that you provide the following information:
- Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
- Channel build version (Highlight the app from the Home Screen and press the Star * Button)
- Photo or short video of the incident.
Your cooperation and understanding are valuable in helping us get you back on streaming. Please get back to us soon.
Thanks,
Emman
Roku Community Moderator


- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: My youtube app will not launch on my roku tv
Hi, @Heygravy.
This is an update on the issue you have encountered with YouTube. We would like to suggest a workaround for you to do to see if the issue will be fixed on your end.
Could you please take a moment to follow the steps listed below?
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Software update
- Select Check Now to manually check for updates
- If an update is available, please download it and see if the app opens and goes through to its normal operation.
Please let us know if this works for you.
All the best,
Emman
Roku Community Moderator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: My youtube app will not launch on my roku tv
Hello, I am having a similar issue on my roku TCL tv


- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: My youtube app will not launch on my roku tv
Hi, @King47090.
Happy to have you with us in the Roku Community!
Thanks for letting us know that you're also experiencing this issue. We'd like to take a closer look at it.
Could you let us know if you already performed a software update as stated in the post above? If so, and the issue persists, please supply the following information below:
- Roku TV model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
- Channel build version (Highlight the app from the Home Screen and press the Star * Button)
We are hoping to hear anything from you soon.
Best,
Emman
Roku Community Moderator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: My youtube app will not launch on my roku tv
Where do i send you this information?


- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: My youtube app will not launch on my roku tv
Thanks for keeping us posted, @King47090!
Feel free to share it here in this thread so we can take a look at it. No worries; your information is safe with us.
Best,
Emman
Roku Community Moderator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: My youtube app will not launch on my roku tv
TV Model: 50S431
Serial Number: X000001V1P3U
Device ID: S076215V1P3U
Software: 14.0
ISSUE TRACKER ID: ID 3U-516-955
CHANNEL BUILD: 115025181


- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: My youtube app will not launch on my roku tv
Thanks for supplying these details, @King47090.
We'll send this over to the team for further investigation. In the meantime, we would also like to request a photo or a short video of it happening so we can examine it and understand the exact behavior of the app.
Also, if you haven't tried doing a Software Update, we highly encourage you to do so to see if the issue will be resolved.
Please get back to us.
Thanks,
Emman
Roku Community Moderator