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TCIII's avatar
TCIII
Channel Surfer
9 months ago

Re: Roku Media Player won't play some audio formats after OS update

Continued from past similar  thread with update 14.0.

Latest update 14.1 still did not bring sound back to usb movies  on any of my units.

Roku ultra

6 Replies

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  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    9 months ago

    Thanks for being part of the Roku Community, TCIII!

    We appreciate you flagging this issue to us. We'd like to take a closer look at this. 

    Could you tell us what specific audio format is affected by the issue? 

    We are looking forward to your prompt response. 

    Best,
    Emman

    • TCIII's avatar
      TCIII
      Channel Surfer
      9 months ago

      Audio is AC3 same problem that update 14.0 caused. Update 14.1 stated it addressed previous problems that 14.0 caused, but apparently it did not. Thanks for the reply.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        9 months ago

        Thanks for keeping us posted, TCIII!

        We've already passed this along to the team for further review. Rest assured that we'll let you know once we get any information. 

        Please stay tuned for more updates!

        Best,
        Emman