Solving playback issues

[azstingray]

Same problem with two TVs. One has the Roku built in and the other has the Roku Ultra box attached. The Samsung PBS app works.

[RokuTakashi]

Hi, Community users.

Thanks for posting regarding the issue you have encountered with the PBS app.

Our team is here to help address the problem within the app. We would suggest following the troubleshooting steps that we'll provide in-order to resolve the issue. Kindly refer to the steps below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists, we'd like to gather additional information so this matter can be investigated. Please provide the details below: 

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Specific behavior of the issue.

Keep us posted if the issue has been resolved with the troubleshooting step or respond to this thread along with the requested information if the issue persists.

Best wishes,
Kash

[MCYaras]

Again, I already tried the reinstall trick.

I get Issue ID is FG-463-421

PBS version 5.8, build 3

The app worked on Thursday, November 14. 

[andyross]

On another web site, a user who tracks updates said the update was a week ago. It's possible this is a server issue, or there is a Roku middleware update that is causing problems.

[Paulma64]

Mine is not working either. PBS app will not load. Tries to load but gets a black screen and then returns to Roku home page. Issue ID 3L-463-568

[Kthom1]

Hi RokuJechealR,

The PBS app was not loading live programming yesterday, after working the previous day.  Today the app does not play anything on PBS. I removed the PBS app yesterday to re-add, but Roku streaming store does not provide the PBS app to add, only shows "open app".  When I clicked on it yesterday I could only open videos, not live programming.  Today, clicking on "open app" takes me back to home screen.  However, my Roku acct shows that PBS app is installed.

My Roku is: 3941X2 Roku Express 4k+

Serial#:XO2200H8H66D

Device ID#: SOHAK398H66D

OS Version: 14.0

Issue ID 6D-463-566

Since I removed the PBS app tile I cannot add it back to check for the Channel Build Version.

Thank you,

Kelley

[Me-KD]

Roku Device Model - 9102R - Streambar
Serial number - YL0027737511
Device ID - 2A10C2737511
OS Version - 14.0

Tracker ID - 11-463-582
Channel Build Version - V5.8-build3

Behavior Description: I can’t take a picture, but here’s what happened: Click on PBS app, it attempts to load and within seconds goes back to the Home screen.

Trouble shooting steps:

1) Deleted PBS application and reinstalled. Upon doing that, the PBS app would not display on the Home page. I went back to the app store and searched for the app. It was found and said that it was already added. It still did not display on the Home screen.

2) I did a complete Roku Factory Reset. I installed the PBS app. This time it displayed on the Home screen. Upon clicking on the app, it behaved as described in the Behavior description

[Frustrated_]

I just filled out all this caca, but by the time I logged in at the end, it all went away.

Click on pbs app, back to the home screen

3900X

OS 14.0

Power cycle 

System reset

System update

Reset network connection

Check connection 

Log back into router

[PBS_blows]

Same! Thanks a lot PBS

[EvilBert1]

A lot of PBS Roku users seem to be having this problem starting in the last day or so.  I have reported the issue to PBS tech support, but they will not be open until Monday.  I have tried the remove, reboot, reload app approach without success.