Solving playback issues

[Kimzzy66]

Same issue, on all my Roku TVs. Software is up to date, un-installed and reinstalled no luck. So frustrating! I only had 2 episodes left of All Creatures Great and Small. 

[ivakatz]

Have contacted PBS.

[RokuJechealR]

Hi @Mike1234568911,

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've experienced streaming the PBS channel on your Roku device. We appreciate all the steps you've taken to resolve the issue.

In this case, please provide us with the details requested by our Roku engineers for investigation purposes.

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Channel Build Version (You can find this by selecting the channel on the Home screen and pressing the * button.)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

All the best,
Chel

[MCYaras]

I cannot open the PBS app. I have tried uninstalling and rebooting my Roku. Then reinstalling the PBS app, but that doesn't solve the problem. I have model 3820X, am using software version: 14.0.4 build 12221-CU. Issue ID is FG-463-421. The app worked on Thursday, November 14. 

[DotB456]

None of those steps work. I have tried everything that has been suggested. I wrote about this on another thread. Seems like many people are having this problem. 

[RokuJechealR]

Thanks for the response, @DotB456!

We are currently aware of this, and our engineering team has been investigating this issue closely.

In the meantime, please provide us with the required details posted above so we can send them to our engineering team for additional information for the investigation.

Feel free to keep us posted with the details.

All the best,
Chel

[Bigjohnof406]

PBS selection just comes back to Home on Roku. Removed app, restarted system, reloaded PBS, and it still does the same thing. Tried rebooting my router, but still not working.

[Ccshipman]

Model 3941X - Roku Express 4K+

SN  SO7P222U74WH

Device ID  S07P222U74WH

Version 5.8 - build 3

[azstingray]

Same problem with two TVs. One has the Roku built in and the other has the Roku Ultra box attached. The Samsung PBS app works.

[mojommamma]

I’ve tried powering down everything and unblocking server. Any suggestions to get pbs to open