Solving playback issues

[mojommamma]

I’ve tried powering down everything and unblocking server. Any suggestions to get pbs to open

[RokuTakashi]

Hi, Community users.

Thanks for posting regarding the issue you have encountered with the PBS app.

Our team is here to help address the problem within the app. We would suggest following the troubleshooting steps that we'll provide in-order to resolve the issue. Kindly refer to the steps below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists, we'd like to gather additional information so this matter can be investigated. Please provide the details below: 

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Specific behavior of the issue.

Keep us posted if the issue has been resolved with the troubleshooting step or respond to this thread along with the requested information if the issue persists.

Best wishes,
Kash

[MCYaras]

Again, I already tried the reinstall trick.

I get Issue ID is FG-463-421

PBS version 5.8, build 3

The app worked on Thursday, November 14. 

[andyross]

On another web site, a user who tracks updates said the update was a week ago. It's possible this is a server issue, or there is a Roku middleware update that is causing problems.

[JAMstreamer]

Same thing on my TCL Roku TV. It was working fine a few days ago, and now shows me the main logo screen, sits for 5 to 10 seconds, then goes to a dark gray screen, the reverts to the Roku home screen that shows my Apps including PBS app. I have removed the PBS App, restarted the TCL Roku TV, tried checking for app updates, both by selecting that option on the * menu, also to a Update check on the TCL Roku TV, but all is supposedly up to date. PBS App version 5.8 build 3 displays on * menu on the TCL Roku TV. Exact same behavior on my Roku Express+ device!

[JAMstreamer]

TCL Model - 55R617

Hardware ID - 7120X

Serial number - YS00HD648885 (FV28DH648885)

Software version - 14.0.4 build 12221-30

GC version: 12.6.32

Tracker ID 85-463-623

[PBS_blows]

Same! Thanks a lot PBS

[HikerBikerBob]

First time problem - PBS app won't load, goes gray and reverts back to the Roku screen

[HikerBikerBob]

When the PBS App is selected the screen goes gray and reverts back to the Roku Screen.

[EvilBert1]

A lot of PBS Roku users seem to be having this problem starting in the last day or so.  I have reported the issue to PBS tech support, but they will not be open until Monday.  I have tried the remove, reboot, reload app approach without success.