Solving playback issues

[Kem827]

When a Commercial plays for a Roku brand - a device or programming by roku, the playback freezes at the end. With or without the option to purchase, the Roku brand commercials freeze.  To unfreeze requires backing out, or Home and playing to continue the program, usually resulting in an additional full  commercial break. This problem has become intolerable as it is frequent. Any solutions?

[RokuArjiemar]

Hello! @Kem827,

A friendly welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

• Can you please specify the issue you are experiencing?
• Does the issue occur on only this channel, multiple channels, or all channels?
• Does this occur during TV show/movie playback, ads, etc.?
• A specific movie or TV show (season and episode) is an example where the issue occurs.
• If possible, provide a video and picture of the issue.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[manndelion]

I have been having this issue as well. It is an issue across multiple channels, no shows in particular as it's all of them. It's typically the last ad in a set that will freeze until the channel is exited, causing the set of ads to play over again when returning to the program. 

[Leannek18]

I have also been having this issue for a few months 

[Leannek18]

Happens on the Roku Channel. No specific show. When the commericla break is near the end, it freezes. Only way to fix is to go out of the show then back in. Next commercial break, it will do the same thing. 

[Kem827]

Can you please specify the issue you are experiencing? I just did.

Does the issue occur on only this channel, multiple channels, or all channels? The Roku Channel 

Does this occur during TV show/movie playback, ads, etc.? no, originally at the end of Roku-Brand Commercials. Recently also on the new LG and T-Mobile Commercials.

A specific movie or TV show (season and episode) is an example where the issue occurs.: no, Not applicable 

[RokuJohnB]

Hi @community users,

Thank you for posting here in the Roku Community!

We will be more than happy to assist you further. Can you please specify the channel where you're seeing this issue? May we know what troubleshooting steps you have taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John

[manndelion]

I have experienced it on the Roku Channel and on Tubi so far.

[RokuJohnB]

Hi @manndelion,

Thank you for keeping us posted here in the Roku Community!

We will be more than happy to assist you further with this problem. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

If the problem still persists, please keep us posted.

All the best,

John

[Leannek18]

Already tried that. No updates available. Restarted the device and no updates available